FAQ
Q1. Are you manufacturer?
A : Yes, we are the manufacturer for laptop battery and adapter. We could offer Original adapters and OEM adapters.
Q2. Can I have a sample order ?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q3. What about the lead time?
A:Sample needs 3-5 days, mass production time needs 3-4weeks for order quantity more than
Q4. Do you have any MOQ limit ?
A: Low MOQ, 1pc for sample checking is available
Q5. How do you ship the goods and how long does it take to arrive?
A: We usually ship by EMS,DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q6. How to proceed an order ?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q7. Is it OK to print my logo on product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q8: Do you offer guarantee for the products?
A: Yes, we offer 2-3 years warranty to our products.
Q9: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less
than 0.2%.
Secondly, during the guarantee period, we will send new powers with new order for small quantity. For
defective batch products, we will repair them and resend them to you or we can discuss the solution i
ncluding re-call according to real situation.